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Common Questions

How do I install CRM Data Backup & Restore? +

Visit our Setup Guide for step-by-step instructions. Installation takes about 2 minutes.

How do I upgrade or downgrade my plan? +

Go to crmbackup.io/account and click on the plan you'd like. Upgrades take effect immediately. Downgrades and cancellations take effect at the end of your current billing period, so you keep everything you already paid for.

What is your refund policy? +

All subscription payments and credit purchases are final and non-refundable under section 3.6 of our Terms of Service, except where required by applicable law. If you suspect a billing error, email joshua@thirdspaced.com and we will investigate and correct it.

What will the charge look like on my card statement? +

Charges from CRM Data Backup & Restore by Third Space appear on your card statement as "Services - Third Space" or "SERVICES - THIRD SPACE". Third Space, LLC is the company behind the product. If you see this charge and don't recognize it, check your account at crmbackup.io/account.

How do I disconnect CRM Data Backup & Restore? +

Go to HubSpot Settings > Integrations > Connected Apps, find CRM Data Backup & Restore, and click Uninstall. Your existing backups remain available for your plan's retention period.